Returns And Refunds
EBULKING.COM will accept return of products complains within 2 days from date of receipt; only in case there is a defect or damage
Parcel opening video is compulsory. We will not attend any complain regarding package material damage or missing products or any kind of product damage without parcel opening video.
EBULKING.COM however cannot accept the return in case, the product have been used or altered
To return a product, please raise a return request via email at firstname.lastname@example.org by providing the following details:
Order ID, Billing Name and Address
We request you to send images clearly demonstrating the problem/ issue.
Post receiving your request Customer Support will confirm the return request and will inform you about the pickup process.
Please ensure that product is in unused and original condition, include all labels, original packing and invoice along with the product.
EBULKING.COM shall not be responsible for any items sent to us for return / replacement without our confirmation.
Usually, the damage or defect never happens because we use air mode to send your parcels across India. The shipping charge through air mode is 120/- per kg for rest of India and 130/- per kg for J&K.
Please don't bargain in shipping charges because we believe that your parcel should reach to you safely. Hence we are using only air mode to avoid any damage.
We don't recommend roadway shipping to prevent the parcel damage
Suppose if you have paid for the order, the items are not in stock, you can exchange with another available catalogs. If you cannot exchange we can refund your money within next 7 days for national customers. In no case, we will refund international payment due to high transaction fees. Your amount will be kept as store credit in your name with us, so you can use the balance in next order.